Turn buyers into a base.
Email, SMS, automation, segmentation, loyalty, win-back. Klaviyo-native lifecycle programs that lift LTV without burning your list — built for the brand where the next purchase is the one that matters.
Everything we run inside this pillar.
Email & SMS
Welcome, abandoned cart, post-purchase, win-back. Single-send and triggered.
Automation Architecture
Flow building, deliverability monitoring, suppression hygiene.
Segmentation
RFM modeling, predictive segments, behavioral triggers.
Loyalty Programs
Tier design, points logic, redemption strategy. Smile, Yotpo, Loyalty Lion.
Win-back & Re-engagement
Lapsed customer flows, replenishment cycles, sunset logic.
Reporting
Channel-attributed revenue, list health, LTV / CLV tracking.
A Retention Lead. A Klaviyo Specialist. A loyalty program manager.
Three roles you'd otherwise hire to keep buyers coming back. We staff them with senior operators on a fixed monthly retainer — and we're a Klaviyo Master Partner, not just users.
Retention Lead
~$140K loaded
Klaviyo Specialist
~$90K loaded
Loyalty Manager
~$5K/mo retainer
The tools we deploy by default.
Configured, integrated, and run by senior operators. We use what works for the brand — not what we get a referral kickback on.
The lifecycle programs we deploy by default.
Every brand gets a baseline. The exact build is tuned to your customer data — repeat purchase frequency, segment behavior, channel mix.
Welcome series
5-touch welcome with progressive product education. Hits soft-CTA early, hard-CTA late.
Abandoned cart
3-touch abandoned + browse-abandon recovery, with SMS escalation when revenue justifies.
Post-purchase
Order education, review request, cross-sell, replenishment trigger if applicable.
Win-back
Lapsed-customer flow with creative rotation. Sunset to suppression at 180 days for deliverability.
Net-new acquisition strategy that didn't burn the existing customer base.
Lifecycle rebuild for a brand that needed to convert one-time gift purchases into a base.
“We've seen a huge impact on our paid social media marketing since working with them. I would definitely recommend them to anyone looking for ecommerce and social media marketing management.”
Often runs alongside.
Run this with us.
A 30-minute intro call. We'll review your stack, surface the highest-leverage moves in this pillar, and tell you honestly if we're a fit.